There are several sources for information about EverQuest. Whether it is official news, help guides, fun and games, item or spell information, or something else you are looking for, the information usually exists out there somewhere.

Here is a Secrets of Faydwer Launch Day Guide to help you find information on launch day.



Launch News

On Tuesday, November 13, 2007 at 2:00 am PST (3:00 am MST, 4:00 am CST, 5:00 am EST - 8.00 GMT), all EverQuest Live servers will be coming down for a Game Update to launch the Secrets of Faydwer Expansion. The estimated downtime is 14 hours.

Getting Ready For The Expansion
EverQuest Secrets of Faydwer launches on November 13, 2007. To help you remember some of the preparation steps, like ordering the new expansion and downloading files ahead of time, read the tip of the week from last week.

How to Purchase Secrets of Faydwer at the Station Store
With tomorrow's launch of EverQuest Secrets of Faydwer (SoF), our pre-order option at the SOE store will be replaced with two 'Buy Now' download options: one for the expansion only and one for the all-in-one option. With our new purchasing flow and account management system in place, we wanted to share a walk-through of the purchase process to make things easier for you.


Finding Information

The main Secrets of Faydwer website is off the main EverQuest website at www.everquest.com.

News and Announcements
Visit EQPlayers.station.sony.com and EverQuest Official Forums for featured news and announcements.

  • The Town Crier (Announcements) – This section of the forums displays news from SOE. This section is read only.

  • Community News - This section is where members of the community team may post news items for discussion or where visiting heralds will post news from their sites.

For additional news, information about Items, Spells, Tradeskills, abilities and more, you can visit the following sites. For other news and Class or Server Specific sites, you can visit the EQPlayers Links page.

Game Update Notes
The Game Update notes can be found on the EQPlayers website and on the EQ Forums under the Nexus.

Downtime News and Status Updates
The main source for downtime news is the Network Status page on the EQPlayers website and on LaunchPad News before the servers go down. The news is also posted as a news item on EQPlayers. For status updates, you can usually see hourly updates on the EQ forums announcement header. The status updates sometimes occur sooner if new information is available.



Getting Help

SOE Support
For in-game support visit the Support Home Page.

Technical and Account phone support normal hours are 10:00am through 7:00pm Pacific Time.

Live Chat is available from 10:00 AM to 7:00 PM Pacific Time and Email is available 24 hours a day, 7 days a week at www.station.sony.com/kb.

Our Self-help knowledgebase is also available at www.station.sony.com/kb with answers to your questions.

Tech Support – This section of the forums is where you can get assistance for technical issues. The help in this area may come from SOE employees or fellow community members.

User Interface
If you use a customized user interface you will need to update it before logging into game or you may experience problems.

If you use one of the popular interface changes listed on the EQ Interface website, you will most likely find a solution for fixing it there. Just be patient and give them enough time to get the changes made for them.

EQInterface - The largest and most comprehensive collection of User Interfaces. And the best source for User Interface discussions. If you have gotten your customized from this site and it is a common UI, you will generally find an updated version for it there as well.


The EverQuest Forums
EverQuest Official Forums

If you have an account that is actively subscribed to EverQuest, you should be able to post on most areas of the forums.

  • Sign In - To post on the EQ forums, you need to sign in. To sign in, click on the 'SIGN IN/CHANGE USER' link on the Station.com bar up top.

  • Forum Handle - On your first visit to the forums, if you don't have a handle set up under the Account Management System, you will prompted to enter a forum handle.


Forum Discussions

There are several areas of the forums that you can visit for discussion. Here are a few of the ones used on a day to day basis:

The Torture Chamber - In this dark dwelling, you can find discussions on various related topics started by me, Zatozia the Torturess, EQ's Community Relations Manager. I invite you to stop by and offer your feedback!

The Newbie Zone – New to EQ or coming back after a long extended leave? This is where you can ask your questions and comment on the game from a new player perspective. Veterans are also welcome to help the "newbies" get situated.

The Veterans Lounge (Non-Newbie Discussion) – Veteran's of the game used this forum to post various discussions about general gameplay and share new ideas for discussion.

The Champions Rest Inn (Class Boards) – This section of the forums is where all class specific issues should be discussed.

Off Topic Discussion (Non EQ Related) – This message board is for posting non EQ related posts. Also, none EQ related posts posted in other areas of the forums will get moved to this message board.

You can also use the Recent Topics link or the search link to find additional discussions.


Community Activities and Discussions

Just for Fun - This section of the forums is where all polls (some gameplay and some non-gameplay), forum challenges and contests, games and more take place. Keep watch throughout the downtime for new activities to take place here.

Legends of Norrath Patch Party
Get ready for the new EverQuest and EverQuest II expansions by heading over to Legends of Norrath with your favorite GMs! From 7 AM until 10 AM Pacific Time, The EverQuest and EverQuest II in-game support team will be on hand to chat with players, run events, and give away bonus boosters and loot cards!

Be sure to download the stand-alone version of Legends of Norrath at http://www.legendsofnorrath.com.

Head over to the Rallos Zek Casual Games lobby, where you can participate in trivia challenges and get in on some bonus boosters and loot cards!

  • Norrath Trivia Challenge: EverQuest and EverQuest II GMs will try and stump players with trivia from the worlds of Norrath. The first person to answer the question in a tell to the GM wins an Oathbound digital booster pack. One new question every 10 minutes.

  • Paladon Beatdown: Denver's very own Kyle "Paladon" Heuer will run an ongoing Beatdown challenge. Each new participant will be selected by paladon through a trivia challenge to play in a casual constructed game. Each player to defeat Paladon will receive a random loot card and 5 booster packs.

Join the Karana Casual Games lobby, where you can get your hands on bonus boosters and loot cards by playing casual games against other players!

  • Casual Game Loot: Once per hour we will award one player who is playing a casual game with a random loot card.

  • Casual Game Boosters: Once every 15 minutes we will award one player who is playing a casual game with an Oathbound digital booster pack.


Problems Logging in on Patch Day
Written by Community Member Praavus

  1. "The servers show as being up on the Network Status page, but I can't log in."

    The servers are quite often reported as being up even DURING the patch. If the Login Server is down/disabled (as is the case during a patch) you will not be able to log in. Please keep in mind that Sony probably needs to actually bring the servers up for a period of time before they allow you to login in order to make sure that there are no catastrophic problems.

  2. "I've downloaded the patch already but I can't log in to the servers."

    Just because the downloaded files are ready to be transferred to your computer, it DOES NOT mean that the servers are ready to be played on.

  3. "The new interface sucks. My computer hangs on "Logging into the server. Please wait..." I have to reboot/power down/[CTRL]+[ALT]+[DEL] to get out of it."

    Most of the time, this is not true. If you just hit the [ENTER] key on your keyboard, it will stop trying to "log in." This should enable you to exit normally. Barring this, a simple [Alt]+[F4] (windows shortcut for "Close") usually does the trick.

  4. "I think (or KNOW) the servers are up, but I still can't log in."

    This is probably due to the fact that thousands of other people who are just as excited, impatient. or suffering from withdrawal symptoms like you are trying to log in at the same time. The login server can only handle so many people at the same time. Wait a little while and try again.

General Tips:
  • Don't try to log in or complain about not being able to log in if the time scheduled for the patch has not yet elapsed. Odds are, they are still working on the servers.

  • Don't "spam" the login server by repeatedly or rapidly trying to connect to EQ after you either "think" or "know" that the servers are up. This only contributes to the login server congestion and makes it harder for EVERYONE to log in.

  • Be patient. (I know this is hard for a lot of people.) If you can't login 5 milliseconds after you "think" or "know" the servers are up, this does not necessarily mean that there is a problem. Also be aware that sometimes patches run over thier initial allotted time.

  • Even if someone posts that they are in the game and that the servers are up (as someone invariably will), you may still want to give it a few minutes before you try and log in. See "4" and "b" above.


For more tips on this, visit the Secrets of Faydwer Launch Day Guide thread over on the official EverQuest forums.