Here are some tips on the Methods of Reporting issues and abuse in EverQuest.


Methods of Reporting

Whether you find a bug in-game, find someone abusing the game, need to get assistance on an issue affecting your character, or whether you have ideas to share, you will need to know the correct method of communicating with the various members of the EQ Team.

Bug (/bug)
Contrary to popular belief, /bug doesn't dump text into a black hole. While typically bug reports are not personally responded to, rest assured that your comments do find their way to a dedicated department that can correct a variety of issues. While /reporting or /petitioning a bug may get a CSR's attention, it in no way ensures that a developer will see or read it. The /bug feature is a viable tool for making sure bugs are brought to the attention of those who can remedy them.

For more information on bug reports, read the Submitting EQ Bug Reports news article.

Report (/report)
The /report command is used to report another player who is violating EverQuest policies. The 20 lines of text starting with the first visible line in the window from which you /report will be attached to the report. Please make sure you have scrolled to display the text you wish to report.

The /report function is useful when detailing harassment or inappropriate behavior. It's important to also petition when using the report command, since report alone does not identify the problem. For those players who aren't exactly breaking the rules, but are bending your nerves, there's the ever popular /ignore command which works extremely well in all SOE games.

Petition (/petition)
For the most part, using your own discretion is best when deciding if to petition. Bad names, stuck characters, NPCs that cannot be looted and missing corpses are all petition-worthy. Disappearing items should also be petitioned (unless of course they are No Rent items, which in that case you should not petition. I learned that years ago the embarrassing way.)

For more information on petitioning, read the Knowing When and How to Petition news article.

Feedback (/feedback)
The /feedback function allows players to instantly submit their ideas or suggestions while in game. Feedback isn't a free-for-all venue to complain, but instead it serves as a way players can submit their valued input. When submitting your feedback via this command, you will not get a response. For more interactive means of communicating with the EQ team, you can visit the Official EverQuest Forums.


Reporting someone abusing the game

The Development team has been and is continuing to work on steps to resolve the issues and our Customer Service team (CS) continues to track down the culprits exploiting and hacking their way around the game.

What can the Community do to help?
The best thing the Community can do to help us with this is to use the /report command to report individuals abusing the game. In addition, /petition can be used to make CS aware of the /report. When CS answers /petitions, they will pull all /reports on an offender. Many of you have already been doing so and we really appreciate it. The Customer Service department needs your information to handle the issues as soon as possible.

When submitting information about someone abusing the game, be sure to include the following:

  • List when you submitted your /report.

  • Location of abuse, zone and /loc information.

  • What they are exploiting, full name of NPC, etc.

  • Description of the abuse.

What not to do?
While we appreciate the intent, we asked that you do not report individuals on the forums. It is our policy not to discuss individuals or actions taken against individuals on the forums. Also, do not post links or discuss specific details of the hacks on the forums. You can share that information through the /report and /petition. These types of posts will be removed.

To offer more tips on reporting, join the Methods of Reporting discussion thread over on the official EverQuest forums.